Privacy Policy

1. Core Commitment & Cookieless Architecture

Sagarawat Electricals operates an informational showcase website. We value your privacy as a fundamental right.

You can browse our catalogues, project showcases, and technical specifications freely with complete peace of mind, without being monitored, profiled, or retargeted with commercial advertising.

2. Identity of the Data Fiduciary / Controller

Under India's Digital Personal Data Protection (DPDP) Act, 2023, and international data protection laws (including General Data Protection Regulation principles), the Data Fiduciary responsible for processing your communications is:

3. Scope of Data Collection & Lawful Processing

We do not collect personal information automatically through passive browsing. We only receive personal information that you provide knowingly and voluntarily through direct business inquiries via:

• Direct email transmission to [email protected];
• Direct telephonic communications to our official landline / customer line: 07423220808;
• Direct WhatsApp communications initiated by you via our official business link; or
• Submitting an inquiry through our verified website contact form at /contact-us.

Data Items: Such data is strictly limited to your full name, business or company name, contact phone number, email address, delivery or project location, GSTIN (for B2B billing and tax credit compliance), and the commercial product specifications of your electrical inquiry.

Legal Basis: Data is processed exclusively on the basis of your explicit consent and legitimate interest in receiving commercial quotations, product consultations, technical specifications, and invoicing for retail or wholesale electrical goods.

4. Data Retention Timeline & Security Measures

We practice strict data minimisation:

• General Commercial Inquiries: Unconverted product inquiries and quotation records are retained for a maximum of 180 days to facilitate follow-up customer service, after which they are securely purged.
• Fulfilled Orders & Invoices: Transactional billing records, delivery notes, and tax invoices are retained for the statutory period mandated under the Indian Goods and Services Tax (GST) Act and Companies Act (typically 7-8 years).

All records are stored on access-restricted, encrypted systems. We enforce industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of communication logs.

5. Your Rights & Data Deletion Procedures

In accordance with the DPDP Act and international standards, you hold clear, enforceable rights concerning your personal information:

• Right to Access: You may request a complete summary of personal data held about you and the processing activities undertaken.
• Right to Correction: You may request the correction of inaccurate or incomplete contact records.
• Right to Erasure / Deletion: You may withdraw your consent and request the total deletion of your personal contact records from our communication logs.
• Right to Grievance Redressal: You have the right to have grievances resolved promptly and transparently.

6. Grievance Officer & Contact Information

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and the Digital Personal Data Protection Act, the designated Grievance Redressal Officer is: